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Employees expect companies to play a bigger role in wellbeing

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Employers are increasingly taking responsibility for the health and wellbeing of their people, recognizing that employees are their most valuable asset and have a right to expect that they will be cared for, experts agree.

“The days of considering people as just a workforce are over and their physical, mental and financial health should be supported in a holistic way,” said Helene Westerlind, CEO of Zurich Insurance Group’s LiveWell, which offers digital health and wellbeing services.

Dr. Katja Raithel, Zurich’s Group Head of Diversity, Inclusion & Wellbeing, agrees. “Supporting employee wellbeing should be a priority for every employer,” she said. “And, it is good for people and the organization. Promoting wellbeing can help prevent stress and create an environment where individuals can thrive and organizations can prosper.”

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As employers take a greater role in the health and wellbeing of their people, employees say they welcome and expect such support. Research for the report, "Shaping a brighter future of work: Global and Local Market Insights,” produced by Zurich and the Smith School of Enterprise and the Environment at the University of Oxford, revealed that employees around the world are looking to their employers to participate more in their overall wellbeing. Employers have a high “duty of care,” particularly in the wake of a global pandemic that has reshaped the world of work, those interviewed for the report noted.

At a time when the workplace continues to be shaped by changes brought by a global pandemic, one thing remains certain, Dr. Raithel emphasized. “People need more support and they are turning to their employers for help.”

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In providing that help, employers help themselves, Ms. Westerlind pointed out. “It has a massive impact on business and the ability to drive it forward. Employees want to know that their health is valued, and they will choose employers for that reason. If you want to attract and retain talent, you should show that you care about them as individuals.”

Keep it simple

“Health solutions don’t have to be over-complicated,” said Dr. Sally Phillips, Chief Product and Proposition Officer at LiveWell. “Solutions that focus on the foundational aspects of good health, such as diet, exercise and sleep can have a positive effect. Start by showing employees you care enough to provide these opportunities for health and wellbeing support, and lead with a holistic and personal approach.”

A well-rounded and employee wellbeing program takes time to develop, according to Dr. Raithel. “The organization needs to evaluate its priorities and resources before a long-term plan can be put in place,” she said. “As the workplace continues to evolve, we will see innovative new approaches to health and wellbeing. Providing support through human interaction and technology will reduce employee stress and anxiety, ultimately creating a more positive work culture for everyone.”

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It is important to make sure employees participate in crafting wellbeing solutions, Dr. Phillips advised. “It should not be a tick-box exercise. Make sure solutions are holistic and aimed at preventing conditions from occurring, detecting health problems early and supporting management of existing conditions.”

“Behavioral change is at the core of every efficient wellbeing program,” Dr. Raithel pointed out. “With the right education, skills, motivation and social support, people will change behaviors. Wellbeing programs are good at helping people adopt and maintain healthy behaviors, and this is perhaps the biggest benefit of having such a program.”

Inaction is costly

The need to support employee health and wellbeing is easy to recognize when considering - as a 2020 report by Lyra Health and the National Alliance of Healthcare Purchaser Coalitions points out - that mental health conditions alone account for a staggering 217 million days of lost work annually. In the same study a year earlier, employers said that 40% of their employees were battling burnout, a problem that has become harder to spot as remote working has become common during the pandemic.

“We know that happier people are more productive,” said Ms. Westerlind. “Anxiety and depression have a significant economic impact, costing the global economy as much as $1 trillion per year in lost productivity. Supporting your people to help them be at their best is just good business sense.”

And it isn’t just absenteeism that hurts companies, Dr. Raithel noted. “Presenteeism” is the act of being at work but not working, she explained, and it carries a big cost in lost productivity. “Even though the estimated cost of presenteeism is huge, it does not receive the same level of scrutiny among employers preoccupied with controlling the direct costs of poor employee health.”

The COVID-19 effect

Stress and anxiety were employee health challenges before the pandemic arrived, but lockdowns and remote working arrangements added to those pressures, Dr. Raithel said. “It has affected family relationships, mental and physical health. As employees faced new challenges put forth by the global crisis, they’ve become more fragile and vulnerable. And, if they are to remain healthy and productive, they will need as much support as possible from their employers.”

The COVID-19 pandemic has been indiscriminate, creating anxiety and uncertainty among employees and their families regardless of where they live, the work they do or which generation they were born into, she said. “But it doesn’t affect everyone in the same way, and that is why there must be creative, holistic and personalized solutions to this continuing health crisis.”

Related Links:

Shaping a Brighter Future of Work - Global and local market insights (PDF)

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